Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused. This means no report has been produced or distributed.
Additional non-returnable items:
- Downloadable software products
- Licenses where one or more productions have been completed or distributed.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return request is received and inspected, we will send you an email to notify you that we have received the request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gywdt.com.
Sale items
Only priced items may be refunded. Free test products cannot be refunded.
Shipping returns
We do not physically ship items, so no shipping returns are available.
Need help?
Contact us at support@gywdt.com for questions related to refunds and returns.